SYNTHEX PARTNER PROGRAM POLICIES
Version: 2026-09-07-v1
Status: FINAL - OWNER APPROVED
Incorporated into Partner Agreement version 2026-09-07-v1 when identified in the Partner's recorded acceptance.
A. Referral & attribution
- Standard attribution window: 90 days from a valid documented referral.
- First valid documented referral wins; later cookies/codes do not displace earlier valid evidence.
- Valid evidence may include authenticated referral registration, unique referral link/code, recorded warm introduction or direct prospect confirmation.
- Existing customer, active pilot, open opportunity or prospect with meaningful documented SYNTHEX sales activity in the prior 90 days is ordinarily ineligible.
- A prospect dormant for more than 90 days may be treated as a reactivation only after manual Operations review and a written audit reason.
- Duplicate/attribution disputes must preserve evidence reviewed, decision maker, timestamp, reason and any adjustment.
B. Commission economics
- Starter: 10% of Eligible Collected Revenue for up to 12 months per valid referred customer.
- Performance: 15% prospectively after five concurrent Active Referred Customers have each passed 30 days of maturation.
- Performance effective date: first day of the calendar month following qualification.
- Performance status: 12 months, renewable only if the then-current qualification requirement is met.
- No retroactive rate reduction for already-earned commissions or the original remaining referral term, except law/fraud/material breach tied to the affected payment.
- Program rates are defaults; a bona fide business Partner may propose a different rate before the affected referral. An alternate rate applies only after written SYNTHEX acceptance.
- Free services generate $0 commission.
- Taxes, refunds, credits, chargebacks, reversed/failed payments and excluded pass-through amounts are not Eligible Collected Revenue.
C. Commission lifecycle
PENDING → APPROVED → PAID. A payment must mature at least 30 days before approval. A pre-maturation refund/chargeback cancels or reduces the commission. A post-payment reversal produces a documented future-offset adjustment rather than an unauthorized debit from the Partner's bank account.
D. Payout controls
- Monthly payout target: around the 15th day or next business day after approval.
- Minimum payout: $50 USD; smaller valid balances carry forward.
- A valid final balance is reconciled and paid after termination even if below the threshold.
- Tax identity/status and approved payout destination must be complete before payout.
- MFA is required for sensitive payout administration.
- Payout-destination changes require reauthentication, notification and at least a 72-hour security hold unless a documented emergency-security process requires a stricter hold.
- A compliance hold must have an internal reason code, evidence, reviewer, timestamp and reasonable review path when appropriate.
E. Tax and payee documentation
- U.S. payees: collect Form W-9 when applicable and apply then-current IRS reporting/backup-withholding requirements.
- Foreign individual payees: collect Form W-8BEN or other appropriate documentation when applicable.
- Foreign entity payees: collect Form W-8BEN-E or other appropriate documentation when applicable.
- Do not hard-code tax-reporting thresholds permanently into Program promises; use then-current law and tax guidance for each tax year.
- Foreign services performed physically in the United States require additional tax review before payout when applicable.
F. Jurisdiction and classification controls
- Program availability is not universal.
- Referral-only activity must remain optional: no shifts, minimum hours, referral quota, mandatory daily activity or exclusivity.
- Partners may serve other businesses, use their own tools/resources and choose their work location/timing subject to law.
- Directed ongoing sales, account-management, production, QA or support work is outside this Program.
- California natural-person applicants require documented manual classification review before activation unless Operations has documented another lawful basis under then-current California law.
- A California B2B/professional-services pathway may be used only when its statutory facts actually exist; entity formation or contractual labels alone are insufficient.
- Non-U.S. applicants may apply but remain subject to country, tax, sanctions and payment-method review before activation/payout.
G. Referral data
- Prefer Partner links/codes so prospects provide data directly to SYNTHEX.
- Direct entry of prospect personal data requires the Partner to certify that the prospect authorized the introduction and data sharing.
- Collect only name, business/contact information, country/language and minimal referral context needed for the introduction.
- Do not submit passwords, payment-card data, health information, government IDs or other unnecessary sensitive data through the ordinary referral form.
- Partner dashboards show minimum status/economic data only; no customer video, campaign, ticket, payment-card or internal-note access by default.
H. Marketing permissions
Permitted by default: genuine one-to-one referrals, warm introductions, the Partner's own organic social/content, owned newsletter/community and events, subject to disclosure and applicable law.
Not authorized by default: bulk cold email, purchased/scraped lists, robocalls, robotexts, automated direct messages, paid search on SYNTHEX trademarks, misleading domains/handles, coupon sites or sub-affiliate networks. Expanded channels require separate written approval and channel-specific compliance controls.
If commercial email is specifically authorized, the Partner must use accurate sender/routing information and subject lines, include required advertising identification and a valid postal address, provide a functioning opt-out method, honor opt-outs within applicable deadlines and use the SYNTHEX suppression process.
If automated/prerecorded calling or texting is specifically authorized, the Partner must document any legally required consent and honor reasonable revocation/do-not-contact requests under applicable law. A Partner may never use SYNTHEX approval as a substitute for legally required consent.
I. Required disclosures and approved claims
Required baseline disclosure:
- EN: “I may earn a commission if you become a SYNTHEX customer through my referral.”
- ES: “Puedo recibir una comisión si te conviertes en cliente de SYNTHEX mediante mi recomendación.”
The disclosure must be clear, conspicuous, close to the recommendation and understandable to the intended audience. “Affiliate link” alone should not be treated as sufficient when it would not make the financial relationship clear.
The Partner may accurately describe SYNTHEX as a managed content-production service and use current official pricing/features. The Partner may not claim guaranteed virality, views, leads, sales, revenue, ROI, platform approval or any result not supported by an approved proof asset.
J. Reviews, testimonials and synthetic media
- Reviews/testimonials must reflect a real experience and may not be fabricated or materially misrepresented.
- No compensation/incentive may be conditioned expressly or implicitly on a review expressing positive or negative sentiment.
- Material insider/employee/family/agent relationships must be disclosed when applicable.
- Do not suppress legitimate negative reviews through groundless threats or misleading claims.
- Do not buy or sell fake followers, views or other false social indicators for a commercial purpose.
- Synthetic media may not impersonate a real customer/employee or invent a customer experience.
K. Sanctions, anti-corruption and conflicts
- Screen identity/sanctions risk before approval and before payout when appropriate to risk.
- Prohibited: bribery, kickbacks, improper payments, hidden gifts or anything of value offered to obtain/retain business or an improper advantage.
- A referral involving a foreign/public official, political party/candidate, state-owned entity or government procurement relationship requires disclosure and manual review before commission eligibility.
- Prohibited: self-referrals, collusion, fabricated prospects, duplicate manipulation, cookie stuffing, attribution hijacking, fake identities, hidden refunds/chargebacks, collecting customer money for SYNTHEX or representing authority to change SYNTHEX prices/contracts.
L. Insurance
Basic referral-only participation does not require a universal SYNTHEX insurance minimum. SYNTHEX may require commercial general liability, professional/E&O, cyber or other appropriate coverage before authorizing expanded channels, handling additional personal data, subcontractors or other higher-risk activities.
M. Enforcement ladder
SYNTHEX may use education/correction request → warning → temporary referral hold → payout hold → suspension → termination. Serious fraud, sanctions, security, privacy, bribery or legal risk may proceed directly to immediate hold/suspension. Enforcement must preserve an internal audit trail.
N. Partner Essentials and monitoring
Before activation, a Partner must complete the current Partner Essentials covering the independent referral relationship, commission disclosure, prohibited claims/marketing, referral-data consent and use of current official SYNTHEX pricing/claims/materials. For a standard referral-only Partner, the Partner Essentials are delivered as a concise in-product summary in the electronic acceptance flow and completion is recorded with the Essentials version and timestamp in that same acceptance record. No separate course, quiz or additional acceptance screen is required unless SYNTHEX reasonably assigns enhanced training because of a higher-risk channel, compliance issue or expanded permission.
SYNTHEX should periodically sample public Partner promotions and document remediation when issues are found. Monitoring is a compliance control and does not create an employment relationship.
O. Payout readiness checklist
A Partner cannot be marked payout-ready until Operations records, as applicable:
- current identity/business information;
- applicable tax form/status;
- sanctions/payment eligibility review;
- approved payout destination;
- required MFA/security status;
- jurisdiction/classification status;
- current Agreement/Policies acceptance;
- required training completion; and
- any material conflict review.
The readiness record must identify reviewer, timestamp and evidence note. No operator may bypass required controls merely to accelerate a payout.
P. Record retention and versioning
SYNTHEX should retain acceptance/version records, attribution evidence, commission calculations, payout/reversal records, tax documentation according to applicable retention requirements, and material compliance decisions for a commercially reasonable period consistent with law and security policy.
Material changes to commission economics, attribution, dispute terms or material Partner duties are prospective and require notice and, when appropriate, affirmative re-acceptance. Historical versions must remain auditable.
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Owner self-help review basis: PARTNER_LEGAL_SELF_HELP_REVIEW_2026_09_04.md