Choose the right contact route
Existing order
When signed in, you can use Support in SYNTHEX Workspace. If emailing, include your campaign/order ID, plan and the specific delivery or billing question.
Order supportPrivacy or security
Requests concerning personal information, access, deletion or a suspected incident.
Privacy/securityLegal notice
Formal notices should identify the sender, subject and requested response.
Send legal noticeWhat to include
Provide your name, business, preferred language, plan or order ID, a concise description and the outcome you need. Do not send passwords, one-time codes, full card numbers, protected health information or unrelated confidential files.
Response expectations
We aim to acknowledge ordinary business inquiries within two business days. Production emergencies, platform outages, privacy verification and complex billing reviews may require more information. Published production timelines are separate from support-response targets.
Before contacting us
- Use SYNTHEX Workspace to start a campaign or request an add-on.
- Review Help Center for source, plan and billing explanations.
- Review Refund Policy before requesting a refund.
- For privacy requests, state the right you wish to exercise and the email associated with your inquiry.
Business information
Service operator: SYNTHEX SYSTEMS LLC Primary service email: admin@synthexsystemshub.com. The service is delivered remotely and may rely on approved third-party providers described in our policies.
Verification and sensitive requests
For privacy, billing ownership, account-access or legal requests, we may ask for reasonable information to verify identity and authority. This protects clients from unauthorized changes. We will not ask you to email a password, one-time authentication code or full payment-card number.
If another person is acting for you, identify the business relationship and provide evidence of authorization when required. Requests that cannot be verified may be limited or denied, with an explanation where appropriate.
Support boundaries and urgent issues
Support can clarify an accepted order, receive consolidated revision notes, investigate a form or delivery problem, and route billing or privacy concerns. It does not include emergency account recovery for third-party platforms, legal advice, medical review, real-time social-media crisis response or immediate production outside an agreed rush scope.
If an issue may affect account security or public publication, pause posting and revoke unnecessary access while contacting us. For ordinary production feedback, include filenames and timestamps instead of sending separate messages for every change.