Plain-language summary
The essential points
- Synthex is a managed production service, not software access and not a guarantee of marketing results.
- A submitted order is a request until scope, source and payment requirements are confirmed.
- Monthly plans renew according to the checkout or written order; cancellation stops future renewals when timely received.
- You must own or have permission to use every source, brand asset and instruction you provide.
- You approve factual, legal, professional and platform compliance before publication.
- Refunds depend on production status and are governed by the Refund Policy.
This summary helps readability but does not replace the complete terms below. If a summary and the operative provisions conflict, the operative provisions control.
1. Agreement and service operator
These Terms of Service govern access to the Synthex website and purchases from SYNTHEX SYSTEMS LLC (“Synthex,” “we,” “us”). By creating an account through the recorded acceptance flow, submitting an order, accepting a quote, paying an invoice or using a delivery after acceptance, you agree to these Terms and the incorporated Privacy Policy, Refund Policy and Acceptable Use Policy. Where applicable to a business customer's data, the Data Processing Addendum supplements these Terms; the AI & Content Processing Notice, Subprocessors, Data Retention and Platform & API Disclosures explain operational practices referenced by these Terms and the Privacy Policy. If you act for a company, you represent that you have authority to bind it.
If you do not agree, do not submit content or purchase the service. A separate signed statement of work or order form controls over these Terms only for the specific inconsistent provision.
Synthex is offered primarily for business, professional and commercial use. If you acquire a service primarily for personal, family or household purposes, mandatory consumer protections that cannot lawfully be waived remain applicable.
2. Service description and scope
Synthex receives authorized long-form recordings and produces short-form content within the plan or written scope. Deliverables may include clip selection, audio preparation, subtitles, hooks, captions, CTA direction, brand treatment, rendering, review and organized delivery. Add-ons can include publishing assistance, extra human production review, social-media management or reporting when expressly selected and accepted.
Plan quantities described as “up to” are capacity ceilings, not guaranteed counts independent of source quality. We may deliver fewer clips when the recording lacks enough clear, non-duplicative standalone moments. We do not provide legal, medical, financial, tax, compliance or advertising advice unless a separate written agreement expressly says so.
3. Orders, source review and acceptance
Campaign setup in SYNTHEX Workspace creates a request and records the selected plan, add-ons, source and production context; it does not by itself guarantee acceptance, a production slot or a final custom-service price. Paid orders are source-reviewed before the applicable checkout is presented. We may review access, technical quality, permissions, duration, language, risk and scope, request a replacement source, clarify instructions, propose a change order or decline the request.
Production begins after the required conditions are satisfied, which may include source approval, an active Brand Kit, written scope confirmation and payment. Estimated turnaround dates are not strict deadlines unless expressly stated in a signed agreement.
4. Prices, recurring billing and taxes
One-time and monthly charges are displayed separately. First Video is ordinarily a one-time service. Starter, Performance, Pro and monthly add-ons are recurring services unless the checkout or order says otherwise. Custom and “from” prices are estimates until accepted in writing. Applicable taxes, platform fees, rush work and approved scope changes may be additional.
Before a recurring charge is accepted, the checkout or written order should disclose the amount or pricing method, billing cadence and cancellation method. By completing payment, you authorize the described charges. You are responsible for keeping billing information current and for authorized chargebacks or bank fees caused by your payment method.
5. Renewal and cancellation
Recurring services renew for the cadence shown at checkout until canceled. You may cancel future automatic renewal at any time before the next renewal charge by using the “Cancel renewal” control in SYNTHEX Workspace Account or by emailing admin@synthexsystemshub.com from the account email. The Workspace control opens a preformatted cancellation email containing the account information already available to SYNTHEX, so you do not need to add information before sending it. No minimum advance-notice period is required to submit a cancellation request.
Cancellation stops future renewals and does not automatically cancel work already started, reverse a charge that was already processed before cancellation, or create a refund. Charges already processed remain subject to the Refund Policy and applicable law. We will not require a cancellation method that is materially more difficult than the method used to subscribe. If law gives you additional cancellation rights, those rights apply.
6. Client content, rights and responsibilities
You retain ownership of your source and brand assets. You grant Synthex and its approved providers a limited license to host, copy, transcode, edit, analyze, render and transmit them only as needed to provide, secure and support the service. The license ends when no longer reasonably needed, subject to backups, legal retention and unresolved disputes.
- You represent that you have all necessary permissions, releases and licenses.
- You must not submit unlawful, infringing, deceptive, malicious or unauthorized material.
- You must review names, claims, numbers, subtitles, offers, disclosures and professional statements before publication.
- You are responsible for platform accounts, audience targeting, posting decisions and business follow-up.
- You must not provide passwords, health records or unnecessary sensitive data through ordinary SYNTHEX Workspace or support fields.
7. Reviews, approvals and revisions
Included revision rounds are shown in the plan or order. Revision requests must be consolidated, specific and submitted within the review window communicated with delivery. Silence after that window may be treated as acceptance for scheduling and archive purposes, but it does not transfer responsibility for factual or legal approval to Synthex.
Revisions do not include a new source, changed strategy, materially different creative direction, reconstruction of low-quality footage, new language, additional deliverable type or corrections caused by incorrect client information. Those requests may require additional fees and timing.
8. No performance guarantee
Synthex guarantees only that it will use commercially reasonable efforts to provide the accepted production scope. We do not guarantee views, reach, retention, engagement, followers, leads, appointments, sales, revenue, platform approval, ranking or virality. Outcomes depend on factors outside our control, including the source, speaker, offer, audience, distribution, platform behavior, market, posting frequency and follow-up.
9. Third-party services
We may use providers for payment, storage, communication, audio processing, transcription, clipping, automation and rendering. Their availability and terms may affect the workflow. We may substitute reasonably equivalent providers. We are not responsible for independent platform outages, account restrictions or policy decisions, but we remain responsible for our obligations under the accepted service scope.
10. Confidentiality and portfolio use
Each party should protect non-public information received from the other using reasonable care. This duty does not cover information already known without restriction, public through no breach, independently developed or lawfully received from another source. If disclosure is legally required, the receiving party may comply and, when permitted, provide notice.
Synthex will not publicly display identifiable client source or deliverables as a case study, testimonial or portfolio example without permission. Aggregated, de-identified operational information may be used to improve the service.
11. Deliverable rights
After payment of applicable fees, you receive the rights Synthex can grant in the final custom deliverables for your business use. Synthex retains ownership of its pre-existing systems, templates, processes, prompts, code, methods and generalized know-how. Third-party fonts, music, stock assets or platform elements remain subject to their licenses. Drafts, rejected variants and internal production files are not deliverables unless listed.
12. Disclaimers and limitation of liability
Except where prohibited by law, the website and service are provided “as is” and “as available,” and implied warranties are disclaimed to the maximum extent permitted. Synthex is not liable for indirect, incidental, special, consequential, exemplary or lost-profit damages arising from the service, platform decisions or client publication choices.
To the extent permitted by law, Synthex’s aggregate liability for a claim will not exceed the fees paid for the affected service during the three months before the event giving rise to the claim. This limitation does not apply where law prohibits it or to liability that cannot legally be limited.
13. Indemnity
You agree to defend and indemnify Synthex from third-party claims arising from content or assets you supplied, lack of permissions, your products or professional claims, your publication or account activity, or your violation of these Terms. Synthex will provide reasonable notice and allow you to control the defense, subject to our right to participate.
14. Suspension and termination
We may pause or terminate access for nonpayment, security risk, unlawful or abusive content, rights complaints, repeated scope violations, platform restrictions or conduct that threatens staff, providers or other clients. When practical, we will explain the issue and allow a reasonable opportunity to cure. Termination does not remove accrued payment obligations or provisions intended to survive.
15. Disputes, governing law and consumer rights
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules, except that mandatory consumer, privacy, automatic-renewal or other protections of your jurisdiction remain applicable. Before filing a claim, the parties will attempt good-faith resolution by written notice describing the dispute and requested remedy.
Any court proceeding not subject to a mandatory venue rule will be brought in a court with jurisdiction over SYNTHEX SYSTEMS LLC Nothing in these Terms prevents either party from seeking appropriate emergency relief or using a small-claims process when eligible.
16. Changes, notices and contact
We may update these Terms for future use of the service. Material changes will be posted with an updated date and, when required, additional notice. Changes do not retroactively rewrite an accepted paid order unless agreed or required by law. Legal and service notices may be sent to the email provided by the client. Questions or cancellation notices: admin@synthexsystemshub.com.
YouTube: connection, privacy and control
By using SYNTHEX’s YouTube features, you agree to be bound by the YouTube Terms of Service.